生成视频（测试版）常见问题解答
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生成视频（测试版）常见问题解答
生成视频（测试版）常见问题解答
用户9236用户92362024年10月15日修改
最近更新于 2024 年 10 月 14 日Last updated on Oct 14, 2024
Get answers to frequently asked questions about using Generate video.
获取有关使用“生成视频”的常见问题的答案。
Using Generate video
使用 Generate video
What should you consider when using Generate video on the Firefly website for the best experience?在 Firefly 网站上使用“生成视频”时，您应该考虑什么以获得最佳体验？
Here are some key considerations to keep in mind to maximize your experience while using Generate video:以下是在使用“生成视频”时最大程度提升体验时需要牢记的一些关键注意事项：
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Use only the Chrome browser.仅使用 Chrome 浏览器。
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Use only English for the prompts. Prompts should contain at least eight words and must not exceed 1800 characters.提示仅使用英语。提示应至少包含 8 个单词，且不得超过 1800 个字符。
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Keep your tab or browser window open while the video is being generated.在生成视频时，保持选项卡或浏览器窗口打开。
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Avoid generating content in multiple windows or browser tabs simultaneously. If you encounter any errors, wait for about a minute and then try again.避免同时在多个窗口或浏览器选项卡中生成内容。如果您遇到任何错误，请等待大约一分钟，然后重试。
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Make sure you have the rights to use uploaded images when generating videos. Alternatively, you can create images using the Text to image feature.请确保在生成视频时有权使用上传的图片。或者，您可以使用 Text to image 功能创建图像。
What are the top use cases for the Generate video feature?Generate video （生成视频） 功能的主要用例有哪些？
Here are some of the top use cases:以下是一些主要用例：
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Add atmospheric elements such as smoke, lens flare, and water on the overlay of a black or green screen.在黑屏或绿屏的叠加层上添加大气元素，如烟雾、镜头光晕和水。
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Animate an image. For example, animate water flows for a waterfall.为图像添加动画效果。例如，为瀑布的水流设置动画。
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Animate in 2D or 3D, including claymation, to communicate creative intent.以 2D 或 3D 形式制作动画，包括粘土动画，以传达创意意图。
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Graphics and text videos.图形和文本视频。
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B-roll focused on plants, animals, and landscapes – particularly with camera motion. Additionally, generate a b-roll from a single frame or image.B-roll 专注于植物、动物和风景 - 尤其是摄像机运动。此外，从单个帧或图像生成 b-roll。
My pending video disappeared. How do I recover it?我的待处理视频消失了。如何恢复它？
Pending videos are saved within your browser session. Closing the browser tab will result in the loss of your video generation progress.待处理的视频将保存在您的浏览器会话中。关闭浏览器选项卡将导致您的视频生成进度丢失。
How do I change the cropping of my image?如何更改图像的裁剪？
Our video model may need to crop your image to fit the required image size the model is expecting. This is done from the center, so you may lose part of the image around the edges. To crop an image yourself, you can use Adobe applications like Adobe Express.我们的视频模型可能需要裁剪您的图像，以适应模型所需的图像大小。这是从中心完成的，因此您可能会丢失边缘周围的部分图像。要自己裁剪图像，您可以使用 Adob e Express 等 Adob e 应用程序。
What is a seed?什么是种子？
A seed is a number that helps start the process. It controls the randomness of what the AI creates. If you use the same seed, prompt, and control settings, you can regenerate a similar asset.种子是帮助启动该过程的数字。它控制 AI 创建的内容的随机性。如果使用相同的 seed、prompt 和 control 设置，则可以重新生成类似的资源。
If the properties such as prompt, uploaded image, and controls are changed, the same seed is used. If the properties remain the same, a new seed is generated.如果更改了 prompt、uploaded image 和 controls 等属性，则使用相同的种子。如果属性保持不变，则会生成新的种子。
Why do I keep getting similar looking people in my video generations?为什么我在我的视频世代中不断看到长相相似的人？
When you change any setting or prompt, the seed will remain the same. This will often give you humans that appear to have a similar appearance in terms of race, ethnicity, or skin tone. Changing the seed number under Advanced Settings could change the racial, ethnic, or skin tone of the humans.当您更改任何设置或提示时，种子将保持不变。这通常会为您提供在种族、民族或肤色方面看起来相似的人类。在“高级设置”下更改种子编号可能会改变人类的种族、民族或肤色。
Technical requirements技术要求
What operating systems are supported?支持哪些操作系统？
Generate video can be used on desktops running the following operating systems:Generate video 可以在运行以下操作系统的桌面上使用：
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Windows: Version 10 or laterWindows：版本 10 或更高版本
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macOS: Version 12 or latermacOS：版本 12 或更高版本
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ChromeOSChrome操作系统
Note:注意：
Video generation is supported only on desktops and is currently not available on mobile devices.视频生成仅在台式机上受支持，目前在移动设备上不可用。
What browsers are supported?支持哪些浏览器？
Generate video supports Chrome 108 or later.生成视频支持 Chrome 108 或更高版本。
What file types are supported for uploading images?上传图片支持哪些文件类型？
JPG and PNG file types are supported.支持 JPG 和 PNG 文件类型。
Handling error messages处理错误消息
Why am I getting an error that I need to request access to the Firefly website?为什么我收到一个错误，提示我需要请求访问 Firefly 网站？
If you encounter an access error, ensure you are logged in with the same email or Adobe ID with which you received the invite. If you are still unable to access the website, use the "Contact Program Admins" link on the page.如果您遇到访问错误，请确保您使用与收到邀请相同的电子邮件或 Adobe ID 登录。如果您仍然无法访问该网站，请使用页面上的“联系计划管理员”链接。
Why am I getting a "Something went wrong" error?为什么我会收到 “Something went wrong” 错误？
If you get the "Something went wrong" error, Firefly may be at capacity. You can wait for a moment and try again. You can also consider revisiting the prompt and ensuring it's within 1,800 characters.如果您收到“Something went wrong”错误，则 Firefly 可能已满员。您可以稍等片刻，然后重试。您还可以考虑重新访问提示并确保它在 1,800 个字符以内。