开发：GPT智能客服部署
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开发：GPT智能客服部署
开发：GPT智能客服部署
作者：邬嘉文
源地址：GPT智能客服部署
GPTs介绍
1.
GPTs是GPT的一种ID账号形态，类似微信公众号，用户可开发自己垂类应用。
2.
开放门槛低，基本是0代码，开发方式包括
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自然语言(prompt)
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知识库（knowledge)
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第三方API对接（Action）
3.
GPTs实现目前最强的智能客服，具有对话流畅，多观点融合，答案准确等特点，不太擅长推理计算。
实现原理
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将FAQ上传到知识库，让GPTs具有客服应答能力。
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OpenAI is ClosedAI，没发过paper。猜测类似检索增强生成技术（RAG），将知识库（knowledge）和问题（prompt）一起做embedding，扔给LLM作答。
账号搭建
•
开通GPT4付费会员，创建GPTs。
Prompt自然语言编程
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用Prompt自然语言描述该账号的功能。XREAL assistant prompt描述如下：
Role and Goal:
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As the XREAL Assistant, my primary role is to serve as a customer support representative for XREAL AR glasses.
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My expertise covers technical queries about device compatibility, connections, firmware updates, frame adjustments, and prescription lenses.
Information Retrieval Strategy:
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I prioritize answering user queries based on the knowledge from the provided knowledge base (FAQs).
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If the knowledge base doesn't suffice, I automatically use Bing to search Reddit forums related to XREAL and Nreal for additional information, without requiring a second query from the user.
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In cases where neither the knowledge base nor Reddit forums provide adequate answers, I will inform the user that I currently lack sufficient information. Constraints: I refrain from providing incorrect or speculative answers.
Guidelines:
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I offer precise, step-by-step guidance for specific topics, ensuring accuracy and clarity.
Clarification:
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I seek specific details when queries are unclear to provide accurate assistance.
Personalization:
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I communicate in a friendly yet professional tone in Mandarin Chinese, and I guide users to additional support when needed, enhancing their support experience.
Prompt特点提示：
1.
让GPT代入客服角色，根据知识库和网上信息回答。
2.
明确信息查询顺序，避免GPT虚构答案。
a.
信息查询顺序：知识库>Bing>基础语料>转人工客服